Content

CHAPTER-I
• Business Letter Acts as a Salesman and Carrier of Service and Friendship
CHAPTER- II
• Composition and Format of a Business Letter
CHAPTER - III
• Towards Winning a Job • Method of preparing job application and a note on the letters coming in the chapter • Application for a job • The resume • Call for interview • Offer letter • Acceptance letter from the candidate
• CHAPTER-IV
• A Spectrum of Sales Letters • A note on the letters • A company introducing their new products Request to a manufacturer for taking up a new product for development • A quotation from the seller • Purchase order from the buyer • Confirmation of dealership • An introduction from an institution offering short-term courses • An institution seeking approval to act as franchisee • A confirmatory offer from a social club • A seller's explanation for not accepting penalty for delayed delivery • Request from an Event Management company for a contract • A publisher showing interest to exhibit their books in a college • Buyer's complaint about short supply and transit damage • A manufacturer's invitation for participating in a training session • A company showing interest to conduct market research • A manufacturer's request for tender documents • A company's offer for maintenance contract • A seller's reminder for settling payment • Regret from a manufacturer being unable to meet the requirement • A seller's follow-up of the offer given
CHAPTER-V
• Letters Relating to Insurance • A note on the letters • A company sends Policy Certificate to a customer • A company showing interest to take various insurance covers • An insurance company's note to a foreign traveller to send the required documents for settling a claim • A company offers no-claim bonus • A company offers a special package • A company regretting to settle insurance claim • A customer's intimation for conducting a survey on the damage caused by fire accident • A company intimating a customer about the special services offered
CHAPTER-VI
• Letters Relating to Banking Operations • A note on the letters • A request for opening savings bank account • A customer's request for educational loan for his son • A customer's request for release of documents against collection of payment • A customer's request for not honouring a cheque mistakenly issued • A customer's complaint about his genuine cheque being dishonoured • A customer's request for overdraft facility • A customer's request for inclusion of a new person to sign cheques • A customer's complaint about the mistakes in the reconciliation statement • A bank's notice to a customer • A bank's intimation to a customer to get his locker key embossed with their Uniform Branch Code • A bank's intimation about the proposed increase in annual rent for lockers • Request for foreign exchange by a student proceeding abroad for higher studies